Max Bully Sticks – Shipping Policy

At Max Bully Sticks, we know how excited you and your pup are to receive your order. That’s why we work hard to process and ship every package quickly, safely, and reliably. Please review our shipping policy below for full details on processing times, delivery, and order tracking.

Order Processing Time

All orders are processed within approximately (NOTE: we’ll let you know how many business days) (excluding weekends and holidays) after payment confirmation. Orders placed after 2:00 PM will begin processing the next business day. During high-volume periods (holidays, promotions, or new product launches), processing may take about (we’ll let you know how many business days). You will receive an email notification once your order has been processed and shipped.

Shipping Methods & Delivery Times

We partner with trusted national carriers to ensure your Bully Sticks, Chews, and Treats arrive safely and on time.

Delivery times are estimates provided by the carrier and are not guaranteed. Actual delivery may vary due to weather, regional carrier delays, or high shipping volumes.

Shipping Rates

Shipping costs are calculated automatically at checkout based on your order weight, dimensions, and delivery destination. We periodically offer free standard shipping on qualifying orders — any applicable threshold will be clearly displayed on our website and at checkout.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number and carrier link. Tracking information may take approximately (NOTE: we’ll let you know how many business days) to update after the shipping label is created.

Packaging & Product Freshness

Because our Bully Sticks and Chews are low-dried, single-ingredient, 100% beef products, we package every order with care to preserve freshness, texture, and flavor. Products are sealed in protective, food-safe packaging designed to prevent moisture exposure and damage during transit.

Shipping Restrictions

• We currently ship within [insert applicable countries/regions — e.g., the continental United States].
• We are unable to ship to P.O. boxes for certain expedited shipping methods.
• Additional customs fees, duties, or taxes for international orders (if applicable) are the responsibility of the customer.

Delayed, Lost, or Damaged Shipments

While we take every precaution to ensure safe delivery, delays and shipping issues can occasionally occur. If your order is significantly delayed, arrives damaged, or is lost in transit, please contact our customer support team within (NOTE: we’ll let you know how many business days) of the expected delivery date so we can investigate and resolve the issue promptly — whether that means a replacement, refund, or reshipment.

Multiple Item Orders

If you order Bully Sticks, Chews, and Treats together, they may ship in a single package or, in some cases, in separate shipments depending on item availability and warehouse location. You will be notified if your order ships in multiple parcels.